FAQ

FAQ

For questions about an order or product,
Phone/Internet Sales
Toll Free:
1-888-562-4810

Please call for questions, concerns, or inquiries.
FAX: (206) 368-6870
Email: party@displaycostume.com

Hours:
MON-FRI ONLY 9:00am - 4:30pm PST

Store Announcement:
Labor Day Closure on Monday, September 1, 2014


Orders are securely transmitted:

All Prices Subject To Change.

Navigation back to top

Find what you want quickly by following the product menus from the main page.
There are also links to all the main product menus at the bottom of every page.
Or navigate the site using our search page.

Using links:

The items on our site are separated into product categories. Links to these major categories are linked on the main menu on the left side of every page.

Searching the site: Searching for a specific item can be done by entering keywords or item numbers
in the search box on our search page.

Keyword Search: If you are looking for a specific type of product, enter a descriptive word and search. Entering more words will narrow the search. Use commas between multiple words, except phrases.

Item Number Search:

If you have a catalog or know the item number of what you want to order, choose this option and enter the six digit item number.

Shopping Cart back to top

Once you have found the items you want to order, you can add them to your cart by specifying the quantity you would like and click the "Add to Cart" button. This will hold those items in your shopping cart until you either complete the sale or remove them. You may view, edit and delete the contents of your cart at any time by clicking the "View Cart" link located at the bottom of every page.

Once you have edited your cart information and decided on what you would like to order,
click the "Proceed to Checkout" button on the Cart page.

Checking Out back to top

On the Checkout page you will be asked for information about billing, shipping and payment. Simply fill out the form and proceed to the next step in the order process by clicking the "Complete Purchase" button at the bottom of the Checkout screen. This will open the confirmation screen where you can view all the information you are sending us. You will still be able to make changes to your order at this point.

We cannot process orders without complete information on the Checkout screen.
If any required information is missing, you will be prompted to enter it.

The information in the Bill To and Ship To fields are for Display & Costume's records only. No names will be added to mailing lists without prior approval from the customer.

You only need to fill out the Ship To information if the order is being shipped to a different address than that listed in the Bill To section.

Shipping back to top

WHO:

  • We will ship to the U.S. and Canada ONLY (Canada=extra customs fee and ship fees apply)1.
  • Orders to Alaska and Hawaii - Call for shipping price. These must be shipped by Priority Mail. Additional Shipping Charges Will Apply1.
  • CANADIAN orders are subject to our customs handling/paperwork fee of $10.00 and additional shipping costs1. Canadian residents are responsible for any additional costs upon package arrival for their country's duty and other fees.
  • We will ship to the APO and FPO (Military) addresses1. Orders to APO's and FPO's are subject to a customs handling/paperwork fee of $10.00

CAUTION:

SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE. We DO NOT ship rental items; rental items are available for In-Store pickup ONLY.

HOW MUCH:

Standard Shipping Rates for destinations in the continental United States .These orders will be shipped UPS Ground or Priority Mail. Costs will be quoted for expedited shipping1. Sales tax is added to orders shipped within Washington State. Shipping charges are taxable.

Your Order Total: 

Shipping Charge:

$0. - $50

$8.95

$50.01 - $100

$12.95

$100.01 - $150

$16.95

$150.01 - $200

$20.95

$200.01 - $250

$24.95

$250.01 - $300

$28.95

$300.01 and up

9% of total

SPECIAL / OVERSIZED (+):

  • Special Shipping Rates - BY QUOTE ONLY1
  • Rush Orders - Overnight, 2nd Day or 3 Day Select rates vary. BY QUOTE ONLY1
  • OVERSIZED ITEMS (+) - Orders containing oversized items will cost more to ship. Shipping/Handling charges will be quoted for your prior approval on orders that include these items.1

Please contact us by phone at (206) 362-4810 or 1-888-562-4810 (M-F, 9:00a-4:30p PST) or email us if any of the above apply to your order. We are located in Seattle, Washington.

WHEN / HOW:

  • Orders can take 2 days to 2 weeks for delivery depending on your location.
  • Orders are processed ( pre-shipping ) within 1 to 4 business days2 depending on stock location.
  • Transit (shipping) times vary (see below). If we are out of any of the items on your order, we will contact you for instructions.
  • Unless otherwise specified, orders will be shipped via the following methods:

 

Chosen
Shipping Method

Our
Processing Time

Anticipated
Transit Time2

Total Anticipated
Delivery Time2

 UPS Ground

 1-4 Business Days

 1-5 Business Days

2-10 Business Days

 UPS 3 Day Select

Call us

Call us

Call us

 UPS 2nd Day Air

Call us

Call us

Call us

 UPS Next Day Air

Call us

Call us

Call us

 US Postal Service

1-4 Business Days

1-7 Business Days

2-11 Business Days

UPS Ground:

This is the method used for most of our orders. Packages can only be delivered by UPS if they are going to a physical address in the continental US or Canada. UPS cannot deliver to PO Boxes. Delivery times usually vary from 1-6 business days2,( not including processing time ) depending on where the order is going.

UPS has multiple delivery options, contact us for more information. Check the UPS web site for more information about their shipping options and transit times. Click for more UPS ground transit information.

USPS Priority Mail:

United States Postal Service Priority Mail Delivery.

1 Customer must accept shipping quote before shipment is sent out if cost is more than our base ship fees.

2 Monday - Friday only, weekends do NOT count towards shipping and/or processing times. Estimated times for Continental US only.

Tax & Resale Customers back to top

Sales Tax will be added to orders shipped to addresses in Washington State.

Resale Customers:

Customers buying for resale receive a 15% discount on most merchandise* and are not charged sales tax. To qualify for this discount you must have a copy of your state-issued resale certificate on file with Display & Costume. Contact us by email or call 1-888-562-4810 for more information.

* Collectibles, net items and sale items are not available for discount.
Quantity Discountsback to top

We offer quantity discounts on some of the products that we carry. The majority of these discounts are based on the purchase of full bolts of fabric or merchandise in full cases.

If you need a large quantity of any item, find out if your order will qualify for a discount by contacting us by email or call: Local(206)362-4810 or Toll-free 1-888-562-4810

Payment Methods back to top
We offer you several options for paying for your order. All transactions are handled on a secure server so paying online is very safe. If you are concerned about the security of giving your credit card information online, you may call (206)362-4810 or 1-888-562-4810 during Phone Order business hours to place your order.   Credit Cards


We accept Visa, MasterCard, Discover and American Express credit cards.
Select your card in the payment method drop down box and enter your number
and expiration dates in their respective boxes.

Display & Costume Account

Display & Costume offers in house charge accounts to qualifying businesses, schools and organizations. If you have an account choose "Display & Costume Account" and enter your account number in the notes field.
If you don't remember your account number, please call us.
If you are a business, school or organization that would like to apply for a Display & Costume Charge Account, contact us first by phone to see if you qualify. Please call 1-888-562-4810.

Returnsback to top
Because of the nature of our merchandise, not all items are returnable.

If you receive an incorrect or damaged shipment please notify us within 48 hours so that we may correct the problem.

Before shipping a return to us, please contact us to obtain a Return Authorization Number. Shipments without a Return Authorization Number clearly written on the outside of the box will not be accepted and no credit given.

Shipping charges are non-refundable.

    RETURN POLICY
  • Returns are conditionally accepted up to 30 days after purchase date.
  • Returned items must be accompanied by their original receipt.
  • All items must be unopened in their original packaging.
  • Items may be subject to a 20% restock fee.
  • Refunds will be made in the same form of original payment.
  • Charge refunds will be credited to original account.
  • Check refunds may take up to 21 days.

    NON RETURNABLE MERCHANDISE
  • Seasonal, Sale or Discontinued items.
  • ALL COSTUME ITEMS including but not limited to: Costumes,accessories, masks, hats, leotards, tights, wigs, makeup, tiaras and shoes.
  • All Cut, Floral and Edible merchandise including but not limited to: fabric, display , feathers, trim, trees, sprays, wreaths, garlands and candy.
  • Department 56, Polonaise collectibles:  The manufacturers of these collectibles do not allow retailers to accept returns on their merchandise.
Size Info.back to top

Because of the nature of some of our merchandise, such as costumes, sizes differ between companies. So we endeavor to put any size information, if available, into the size description in the product detail page. In some cases however more detailed information is needed for products such as dance wear. Below you will find links to open images that contain size information for their perspective company. If you need more detailed information, feel free to contact us and we will endeavor to give you all the info we can.

Danskin
Privacy Policy back to top

Display & Costume is committed to protecting your privacy when you use our on-line, telephone, or other services. In this policy we explain how and why we collect your information, what we do with it and what controls you have over the use of it.

From time to time, we will add or change functions, features or products to our Web site or add or change services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. Please remember to refer back to this Policy regularly to review any modifications.

Is it safe to make a purchase at Display & Costume?

Display & Costume is committed to the security of your transaction. We use digital certificates to enable the Secure Sockets Layer (SSL) protocol which secures data communication between Web browsers and the Web site. This means that your data is encrypted and that no one can read it while it is being transmitted over the Internet. Display & Costume's digital certificate authority is granted by GeoTrust. www.geotrust.com

What kind of information does Display & Costume collect when I visit your web site?

When you visit our Web site, we automatically log certain information (such as your IP address) that allows us to administer our Web site and to collect broad demographic information for aggregate use. We do not link this information to personally identifiable information.
We may collect non-personal information about you such as the type of internet browser you use or the site from which you linked to our Web site. This information is used on it to assist us in providing more effective services on our Web site.

Does Display & Costume use "Cookies?"

Display & Costume uses cookies for the purpose of tracking your preferences and to improve your visit to our Web site. Cookies are pieces of information that a Web site transfers to your computer in order to store and sometimes track information about you. Most web browsers automatically accept cookies, but you can set your browser to prevent them. Cookies identify a user's computer, but cookies do not personally identify customers or passwords. Furthermore, cookies are not used to store credit card information.

Does Display & Costume share, sell, or exchange my information with third parties?

Display & Costume does not sell or exchange name, address, or other information about our customers with any third parties. Display & Costume may disclose personal information if required by law enforcement authorities or if we believe that such an action is necessary to protect and defend the rights, property or personal safety of Display & Costume and its Web site, visitors to the Web site and customers of our Services.

Will I get "Spam" from Display & Costume?

Display & Costume does not engage in the practice of unsolicited Email, commonly known as "Spam." We may offer voluntary email services such as an "Opt-in" feature of our Web site These services offer you the opportunity to be contacted about important product, sales, and promotional information.

Does Display & Costume use External Links?

Our Web site may contain links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Display & Costume is not responsible for the privacy or usage policies or the content of such sites.

Where can I send comments?

Comments or questions about this privacy policy or other aspects of our Web site or services can be submitted here, or by contacting us directly.

Disclaimer back to top
By purchasing any item from Display & Costume:

The buyer warrants that he/she is of legal age and in compliance with local, provincial and federal laws. Is legally able to purchase these items. Display & Costume may not be held liable for any non-compliance with any of these laws. Display & Costume may not be responsible for any item shipped if it is confiscated by customs or your local law enforcement. Display & Costume may not be held responsible for any damage or injury to person, property or otherwise resulting from the use of any of any item sold by Display & Costume. The buyer understands that he/she is responsible for safe handling of any product received from Display & Costume. Display & Costume assumes no responsibility for any item on this site or it's particular fitness for a particular purpose. All rights reserved.